“FAST!” indicates products prioritised for next-workday delivery, subject to availability; orders placed by 10:00am where same-day delivery is required will be prioritised, but same-day delivery cannot be guaranteed and depends on supplier availability and courier capacity.
Ordering & Delivery
What does “FAST!” mean below the product name?
How long does delivery take for products without the FAST! badge?
Delivery timing is shown by the indicative lead time displayed under the product name (e.g. “5 Work Days Lead Time”).
Where does Fixly deliver?
Fixly delivers across the Sydney metropolitan area. If you’re outside Sydney, delivery costs and times may vary—contact us for details.
Does Fixly offer delivery or shipping discounts?
Yes. Delivery discounts apply to orders over $300 (after any builder or other discounts) and are automatically applied at checkout.
What is the minimum order value?
The minimum order value is $20.
Products & Range
What kind of hardware products does Fixly sell?
Fixly offers a wide range of trusted, well-known brands across:
- Nails & screws
- Timber connectors & post supports
- Masonry anchors, bolts & nuts
- Adhesives, tapes & sealants
- Flashings & plastic films
- And more—we’re always expanding our range
Are Fixly products trade quality?
Yes. We sell trade-proven brands that builders, contractors, and DIYers can rely on.
For Builders
Why should builders buy from Fixly?
Builders benefit from competitive pricing, fast turnaround on urgent fixings, and reliable supply—helping keep jobs moving without costly delays.
Do you offer trade accounts or credit terms?
No. Fixly operates online and does not offer trade accounts or credit terms, but we keep pricing sharp and offer fast turnaround on a wide range of FAST! items.
Orders & Payments
How can I pay for my order?
We accept all major debit/credit cards, plus online payment methods like PayPal.
Returns & Refunds
What if my order arrives faulty or damaged?
If your order arrives faulty, damaged, or not as described, just let us know within 14 days and we’ll organise a refund, replacement, or repair as required under Australian Consumer Law.
Can I return items if I change my mind?
Unfortunately no—we can’t accept returns for change of mind, incorrect product selection, or over-ordering.
Who covers the cost of return freight?
Fixly covers return freight for faulty, damaged or misdescribed items. For any other circumstances, customers cover return freight.
For full details, please see our Refund Policy
General
Who is behind Fixly?
Fixly is a Sydney-based online hardware store built to get essential fixings and supplies to builders and DIYers fast. It is affiliated with Tramin Building Supplies.
What’s your slogan?
Fixly – Hardware Fast.